The significance of investing in life and health protection has been underscored by the COVID-19 pandemic and escalating medical inflation. Recent findings from a platform focused on job seekers reveal a notable shift among Gen Z talent, who increasingly value health benefits over hefty paychecks. TELUS International Philippines (TIP), a leading innovator in digital customer experience, is committed to continuously enhancing its health and wellness benefits to best support its team members.
For instance, recognizing the pivotal role of health benefits in employment considerations regardless of age, TIP provides comprehensive HMO coverage from the first day of employment, alongside other industry-leading wellness perks. This year, TIP has fortified its mental health programs and will introduce more affordable options for medications and self-care necessities for its employees.
Prioritizing Mental Health Support
The prevalence of mental health issues among employees in Asia is a growing concern, as highlighted by the inaugural Aon and TELUS Health Asia Mental Health Index report. Stress, anxiety, and burnout significantly hamper productivity, affecting a substantial portion of the workforce.
In response, TIP is intensifying its efforts to enhance access to mental health support services. Partnering with TELUS Health, a global provider of health and well-being solutions, TIP now offers a top-tier Employee Assistance Program (EAP) at no additional cost. This program, available 24/7, provides confidential counseling tailored to the preferences and needs of team members and their families.
Anne Muñoz, TELUS International Philippines Country Vice-President, emphasized, “Through the TELUS Health EAP, we provide personalized support, including short-term professional counseling and additional resources to address personal, emotional, and work-related challenges.”
Furthermore, TIP is committed to reducing the stigma surrounding mental health issues through year-round initiatives, including specialized support for specific communities within its workforce, such as gamers.
Improving Access to Healthcare
Access to affordable medication remains a significant challenge in the Philippines, particularly for low-income individuals. To address this, TIP has relaunched its online pharmacy, offering discounted prices on a wide range of medications and health products. Additionally, the company extends its HMO coverage to include spouses, same-sex partners, and domestic partners, ensuring comprehensive health benefits for all team members’ loved ones.
Complete HMO Coverage from Day One
Recognizing the burden of healthcare costs on Filipino families, TIP absorbs the impact of medical inflation by covering insurance premium adjustments. This ensures that team members and their dependents receive comprehensive coverage from the outset of their employment, without additional financial strain.
Anne Muñoz emphasized, “Our aim is to alleviate the financial stress associated with healthcare, promoting both physical and mental well-being for our team members and their families.”
Looking Ahead
In 2024, TIP will continue to enhance its health and wellness programs to meet the evolving needs of its workforce. With a steadfast commitment to prioritizing employee well-being, TIP believes that investing in health initiatives not only attracts top talent but also fosters innovation and sustains growth.
“Investing in the well-being of our team members is an investment in our collective success,” said Muñoz. “By prioritizing health and wellness, TELUS International Philippines aims to retain employees and drive organizational excellence.”
