Manila, Philippines — Teleperformance, a leading global group in digital integrated business services, recently announced that its Philippine operations has received the prestigious Great Place to Work® (GPTW®) certification for the third consecutive year.
Highlights of Teleperformance Philippines’ 2020 GPTW® recognition include record employee participation and the highest overall score achieved to-date. Notably, Teleperformance became the very first company in any industry in the Philippines to win GPTW® certification in 2018 and the only company in the country who has won for three consecutive years.
Over 34,000 employees of Teleperformance Philippines participated in the Trust Index® survey conducted by the Great Place to Work® Institute, where they were asked to anonymously rate the company in several areas and measured how employees perceive the organization based on the quality of workplace experience.
Jose Bezanilla, CEO of GPTW® Greater China and Asia, said, “More than 80% of Teleperformance’s approximately 42,000 employees in the Philippines participated in anonymous surveys that assess employee trust by rating the company on credibility, respect, fairness, pride and camaraderie. This outstanding participation rate gives us very high confidence in the findings. Survey responses are independently cross-validated with rigorous field audits covering everything from the quality of physical work facilities and employee amenities to corporate culture. The care and respect Teleperformance has for their people is fully evident in the findings and further validated by the high levels of trust more than 34,000 Teleperformance employees have clearly expressed in their company. We are very pleased to once again recognize Teleperformance in the Philippines as a Great Place to Work®.”
Mike Lytle, COO of Teleperformance Philippines, shared, “We are truly humbled to earn the Great Place to Work® certification for the third year in a row because it is based on the unbiased and objective feedback of our own employees. It underscores the fact that our people know we truly care about them and we are a real family. We are deeply encouraged by this result because it shows that we are able to deliver on our promise of making each interaction matter — not just for our external customers, but for our employees as well. And this is very important to us, especially now as we prepare to further push our innovation agenda and continue to build on our employee experience to sustain our growth momentum in the long-term.”
Among those programs is the company’s vibrant Diversity & Inclusion initiatives championed by the executive leadership who actively drive a culture of respect and acceptance and prohibit all forms of discrimination through institutionalized essential policies such as the Equal Employment Opportunity Policy, Anti-Sexual Harassment Policy, Diversity and Inclusion Policy, and HIV in the Workplace Policy.
Learning and Development is another Teleperformance strength, as it offers its online learning platform called Life at TP to all employees. Another game-changing program it launched was the Analytics Academy which aims to grow the skills and expertise of Teleperformance employees on data science and analytics, and build a critical mass of Data Science and Business Analytics professionals in the company who will support a forward-looking data culture to address the challenges of the workplace of the future.
In addition to the comprehensive GPTW® certification process, Teleperformance operations in the Philippines are regularly visited and reviewed by third parties including independent industry analysts. These reviews include in-depth management and client interviews, physical site and facilities tours, operations inspections and employee focus groups among other activities. The findings are frequently cited in industry best practices awards, ratings and studies conducted by business analysts.
Teleperformance Chairman and Chief Executive Officer Daniel Julien said, “We have operated in the Philippines since 1996 and the country and our team there both hold a very special place in our hearts. The Philippines is integral to our regional and offshore strategies; we have heavily invested in people, facilities and technologies over the years. Now, with the war against Covid-19, we continue to harden our facilities while expanding work at home as fast as possible so we can safeguard thousands of jobs, best protect our people and best support our clients. It is really gratifying to see that Teleperformance Philippines’ own employees, massively answering to a third party survey, have recognized Teleperformance in the Philippines as a Great Place to Work®. At Teleperformance we care.”
ABOUT TELEPERFORMANCE
Teleperformance (TEP – ISIN: FR0000051807 – Reuters: ROCH.PA – Bloomberg: TEP FP), the global leader in outsourced omnichannel customer experience management, serves as a strategic partner to the world’s largest companies in a wide variety of industries. Its customer care, technical support, customer acquisition, consulting and analytics, digital integrated business service solutions, and other high-value specialized services ensure consistently positive customer interactions that are reliable, flexible and intelligent. The company has established the highest security and quality standards in the industry and uses proprietary deep learning technology to optimize flexibility on a global scale.
The Group’s 300,000 employees, spread across 80 countries, support billions of connections annually in 265 languages and enhance the customer experience with every interaction. In 2019, Teleperformance reported consolidated revenue of €5,355 million (US$6 billion, based on €1 = $1.12).
Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. The company employs over 47,500 people in the country and operates over 30,000 workstations in 21 business sites located across Metro Manila, Antipolo, Baguio, Bacolod, Cebu, Cagayan de Oro and Davao.
