Taylor Swift’s highly anticipated world tour had fans scrambling for tickets, but Klook, Asia’s leading travel and experiences platform, effortlessly handled the overwhelming demand. With their robust tech infrastructure and AI-powered anti-fraud system, Klook provided a seamless booking experience for Swifties, while pioneering a new era of music tourism.
On 7 July, Klook Experiences Packages for the Taylor Swift | The Eras Tour in Singapore sold out in just hours, with Filipino Swifties securing the lion’s share of tickets through the app. More than 600,000 fans across the region eagerly waited online with their Klook app, willing to splurge on bundled hotel and ticket packages, with the most extravagant package costing almost S$5,000 (roughly Php205,000).
Bernie Xiong, CTO & Co-Founder of Klook, attributed their success to meticulous preparation and expertise in handling high-volume events. Leveraging their travel tech background, Klook’s tech team mastered the art of managing diverse travel products, honing their skills to perfection.
Klook’s robust infrastructure, designed to handle massive traffic volumes across multiple locales, proved its mettle in the seamless ticket sale for Taylor Swift’s Singapore tour. The platform’s near real-time capacity management and resource provisioning allowed them to dynamically adapt to surging demand, ensuring a consistently smooth user experience.
To maintain a level playing field for genuine fans, Klook implemented an app-only approach, eliminating the influence of ticket scalpers and bots. Leveraging AI in their in-house fraud prevention system, Klook swiftly detected and rejected suspicious activities, creating a secure and fair ticketing process.
Revolutionizing music tourism, Klook curated value-added bundles beyond standalone tickets. Fans can now enjoy multi-day experiences and services, from attractions to hotel stays and transportation, driving greater economic benefit to the host destination. Klook’s data reveals that tourists attending concerts or events often spend 4-5 times the face value of the ticket during their stay.
As Swifties look forward to March 2024 for their Experience package in Singapore, Klook’s innovation in music tourism continues to push boundaries, creating more moments of joy for travelers.
Swifties, witness the power of Klook’s app as they flawlessly handle Taylor Swift’s record-breaking tour ticket sales! Discover how their tech expertise and AI-powered system ensured a fair and secure booking experience. Get ready to revolutionize your music tourism adventures with Klook!
