From taking a trip to the nearest mall or department store the idea of Filipino shopping experience has totally changed due to the COVID-19 pandemic. But good thing as business owners and other merchants stepped to another platform the digital marketing, where they can provide the needs and wants of the Filipinos in the comfort of their own homes. By transitioning to online it also provide a hope to many existing and small businesses to still survive in this abnormal condition.
But shopping online is really risky for consumers like us as fake items and scams become a trend. We also have bad experience like miscommunication to the seller, late deliveries and worse having a product that’s not what was ordered.
The birth of an innovation
These scenarios made struck a chord on Neil La-as, Chief Executive Officer of Go Shopping Philippines, so he decided to establish a shopping platform that will make every Filipino’s shopping experience truly exceptional and satisfying.
“When I came up with Go Shopping Philippines concept, it was form my own experiences. We all share the same sentiment of receiving substandard and fake items, late deliveries, customer service that takes forever to bounce back, and being duped, only to receive items we didn’t expect when we shopped on other platforms. All these frustration gave me the inspiration to help fix the e-commerce landscape,” La-as said.
La-as explained that Go Shopping Philippines is not just any ordinary e-commerce platform but a completely one-stop-shop for consumers. He said that the merchants are the ones in charge of product development, while Go Shopping Philippines, aside from the selling part, does the marketing, shipment and interaction with clients.
“The service and interactions within Go Shopping Philippines are done real-time and personal with our virtual sales representatives. Queries are entertained and they will be assisted just like in a regular mall.
La-as said that just like any physical mall, security and safety is a top concern, and they took every possible step to ensure that transactions inside the Go Shopping Philippines sphere are done and concluded safely and securely.
He also emphasized that succeeding in the digital world is about having the proper cybersecurity measures in place to protect consumers, the Go-Shoppers, tenants, employees, and the business itself from constant threats. This is the reason why, La-as pointed out, that they partnered and collaborated with one of the best in web development, researched on everything to know about consumer behavior, and in identifying what works with regard to cybersecurity while ensuring excellent user experience.
In Go Shopping Philippines, he adds, the public can forget about the fakes because they scrutinize the brands and the legitimacy of their products.
Go Shopping Philippines is truly a homegrown Filipino e-commerce platform that serves Filipinos the way they want to be served.
