Payo, the leading E-commerce facilitator in the Philippines, has unveiled its inaugural logistics mobile application, offering merchants a more streamlined and innovative means to oversee their online businesses.
As businesses increasingly delve into online marketplaces and digital platforms, Payo has connected numerous merchants—both local and international—to Filipino audiences nationwide. From storage and packaging to order fulfillment and beyond, the company harnesses technology to facilitate smooth operational management for merchants and a seamless consumer journey for customers.
Augmenting how online sellers administer their businesses, Payo has launched its own mobile app. Dennis Hilario, Payo’s Chief Technology Officer, remarked, “Smartphones are integral to both our roles as business owners and consumers. The Payo app empowers merchants to access our services and efficiently manage day-to-day operations with just a few taps, anytime, anywhere. We’ve even integrated a feature enabling self-onboarding for new merchants seeking a personalized experience.”
One of the app’s key features is Self Onboarding, allowing new merchants to register, activate their accounts, and generate orders independently. Clear instructions support self-onboarding and serve as helpful prompts for app users. Moreover, they have the option to Book a Call with a Payo Business Development Manager for onboarding assistance.
Merchants can efficiently track their earnings through the Sales Tracking function within the Payo app. This dashboard displays Total Cash Collected, Total Sales, and Revenue earned.
The app facilitates order creation via its Ordering feature, wherein business owners input merchant and buyer details to generate an order. Additionally, the in-app Shipping Fee Calculator provides an accurate cost estimate based on package and shipping information.
“With our daily order processing ranging from 1500 to 3000, we anticipate the Payo app will help us serve more merchants and fulfill orders more swiftly,” stated Hilario. “Especially with the holiday rush, merchants gain real-time visibility over orders and sales through the app.”
Other notable app features include Shipbill Tracking for shipment monitoring, a Notification Bell for real-time updates on order statuses, and access to a downloadable Statement of Account.
“Beyond the current features, we’re exploring ways to enhance the Payo app’s functionality, service delivery, and merchant benefits,” shared Alexsa Romero, Payo IT Product Manager. “Among our considerations are Inventory Management, Business Analytics, AI-driven Insights, Payment Gateway Integration, and KYC Platform Integration to further enhance the onboarding process.”
The app launch underscores Payo’s commitment to innovation and leveraging technology for enhanced opportunities. “Beyond merely a merchant app, we aim to expand our offerings. We envision integrating customer-centric features like a conversational AI chatbot and live agents to cater to customers for a comprehensive experience,” added Romero.
The Payo app heralds the initial step in a series of tech-driven changes Payo intends to introduce. “Our vision is to lead in order fulfillment and logistics, and the Payo app brings us closer to that goal. This mobile application is just the beginning; we plan to introduce numerous technological advancements to foster continuous growth and craft a seamless E-commerce experience for all,” concluded Hilario.
