Grab Introduces Advance Booking, Ensures On-Time Airport Rides for PH Travelers

Embarking on a journey, whether for leisure across the Philippines or for sealing business deals overseas, can be quite daunting. The stress of pre-travel preparations—from packing your suitcase to ensuring all documents are in order—can be overwhelming. And that’s not even considering the challenge of arriving at the airport on time or arranging transportation.

Recognizing these challenges, Grab—known as every Filipino’s partner for safe, convenient, and reliable mobility—introduces its latest transportation service: Advance Booking. Grab Advance Booking ensures punctual rides to the airport through its dedicated GrabAirport fleet, easing yet another concern from travelers’ checklists.

EJ Dela Vega, Head of Mobility at Grab Philippines, explains, “With over a decade of serving the Philippines, Grab has gained deep insights into the unique needs of our Filipino passengers. One critical need we identified is their demand for dependable airport transportation. To address this, we’re enhancing the airport ride experience with the launch of Advance Booking. Our new Grab Advance Booking service goes beyond simple airport transfers—it ensures travelers enjoy peace of mind. Engineered for guaranteed punctuality, this service allows every Filipino traveler to leave home confident they’ll reach the airport on time for their flight.”

Grab Advance Booking: Guaranteed On-Time Rides, Every Time

Forget the worries of catching a flight in the early morning hours or amidst the bustling city peak—thanks to Grab Advance Booking. This new Grab mobility service ensures guaranteed rides every time.

• Plan as early as 7 Days ahead: With Grab’s Advance Booking feature, passengers can effortlessly plan their journeys well in advance. The reservation window is flexible, allowing bookings to be made as early as seven days or as late as two hours before the scheduled ride.
• Stay Stress-free with On-Time Pick-up Assurance: The Grab Advance Booking driver-partners are guaranteed to be on time. In instances of service disruption, the Grab platform swiftly and seamlessly reassigns the ride to an alternative driver-partner, ensuring a successful completion of the trip for the passenger. To ensure fairness, a Php-100 courtesy credit will be offered to passengers if the driver arrives late for a pre-scheduled ride.
• No need to panic with extended wait time: Further enhancing passenger convenience, a 15-minute grace period is implemented for Advance Booking rides. This allows drivers to accommodate minor delays, while passengers encountering unforeseen circumstances have additional time to reach the pick-up location.

Booking in a Breeze

Using Grab Advance Booking is simple and convenient. Passengers can easily access it by selecting “Advance Booking” on the Grab transport page. From there, they enter their ride details—date, time, pick-up location, and specific airport terminal for drop-off.

Advance Booking passengers receive regular updates and reminders about their ride status leading up to the scheduled pick-up time. They can even chat and check in with their assigned driver in-app starting 45 minutes before the scheduled trip.

Ensuring safety and convenience are top priorities for Grab, Advance Booking rides can accommodate a maximum of three passengers with three pieces of luggage.

Safeguarding our Driver-Partners

Grab has implemented protective measures to safeguard the income of the dedicated fleet for Advance Booking. These measures are aimed at minimizing the impact of last-minute cancellations by passengers, particularly those made less than an hour before the scheduled pick-up time. In such cases, passengers will be charged the full fare of the ride. The same policy applies if a passenger is unreachable or hasn’t arrived 15 minutes past the scheduled time.

However, there will be no charge for any passenger cancellation made at least one hour before the scheduled pick-up time.

A worry-free airport transfer

Grab Advance Booking enhances the travel experience for both leisure and business travelers heading to the airport, enabling them to start their journey in a relaxed manner. This new service from Grab is currently limited to trips to Metro Manila airports using its GrabAirport fleet, introduced last year in partnership with MIAA. It is anticipated to expand to cities and regions outside the National Capital Region by the second half of 2024.

For more information on Grab Advance Booking, passengers may visit the Grab Help Center.