Cebu Pacific, the Philippines’ prominent airline (PSE: CEB), has introduced customer service enhancements at Ninoy Aquino International Airport Terminal 3 (NAIA T3). Among the improvements is a dedicated gate for passengers who have completed online check-in, streamlining their travel experience.
Upon entering the NAIA T3 Departures area through the designated Online Check-In Entrance, passengers who have successfully checked in online can proceed directly to the boarding gates, provided they do not have any bags to check in. This allows for a smoother and more efficient process for these passengers.
For passengers who need to check in their bags, Cebu Pacific has conveniently placed self-bag tag kiosks at Isle E in NAIA T3. At these kiosks, passengers can scan their boarding passes using the provided machines and print out bag tags, which can then be attached to their bags. Following this process, domestic passengers can proceed to the online check-in bag drop counters located at E16-E29, while international passengers can check the counters assigned to them on the flight information monitors positioned near Isles D and E. These designated areas ensure a streamlined and organized baggage drop-off process for a hassle-free experience.
Passengers who have not completed online check-in can access Gates 1 and 2 at NAIA T3. In this area, they will find a range of check-in kiosks conveniently located between Isle D and E. At these kiosks, passengers have the option to print their bag tags before proceeding to the bag drop counters situated between D16-D29 and E1-E15. This arrangement ensures that passengers who haven’t checked in online can still enjoy a smooth and efficient check-in process, allowing them to prepare their bags for their journey with ease.
To ensure a seamless travel experience, Cebu Pacific (CEB) will provide a dedicated repack area for all passengers at NAIA T3. This area allows passengers to check if their baggage meets the required allowance and offers the convenience of repacking or arranging their bags if necessary.
For passengers with same-day flights, CEB has established a 24/7 help desk at its ticket office near NAIA T3 Arrival Gate 6. This desk is ready to address any concerns or queries that passengers may have, further enhancing their travel experience.
Lei Apostol, Cebu Pacific Vice President for Customer Service Operations, emphasized that the safety and comfort of passengers are the airline’s top priorities. As air travel demand continues to increase, these solutions aim to provide customers with greater convenience and ease in reaching their destinations.
Cesar Chiong, General Manager of the Manila International Airport Authority (MIAA), commended CEB for its initiatives in improving the passenger experience at NAIA T3. MIAA is focused on delivering the best service to the public, aiming to continuously enhance the travel experience for all passengers passing through NAIA.
MIAA has implemented various measures to further streamline travel, including the removal of the initial security check in all four NAIA terminals, the reassignment of some domestic and international flights to other terminals, and the implementation of digitalization projects.
CEB advises passengers to book their flights online by creating a MyCebuPacific account. This allows them to receive notifications about upcoming trips, manage bookings, access Travel Funds, and enjoy other useful features.
Passengers can also take advantage of online check-in through the Cebu Pacific app and website, reducing waiting time at the airport and enabling them to proceed directly to their assigned boarding gates.
With flights to 35 domestic and 25 international destinations across Asia, Australia, and the Middle East, CEB continues to connect passengers to a wide range of exciting locations.
