Together with the World Tourism Organization’s #TravelTomorrow campaign, Cebu Pacific is calling on travelers to be responsible and stay at home amid the current health crisis. Even though the pandemic has put a temporary hold on vacations and travel plans, every Juan can still do their part and take precautions now and for sure, #EveryJuanWillFlyAgain in no time.
Among the self-service options that can be done conveniently online are: free rebooking, full travel fund, and full refund.
Free Rebooking
By availing of this option, one can rebook their cancelled flight to any other travel date within three months from the original date, with no additional charges – both change (rebooking) fees and fare difference are waived.
Full Travel Fund
Now should you choose to go for the full travel fund, the full cost of your ticket will be stored in a virtual wallet – said amount can be used to either book a flight up to one (1) year ahead, or pay for add-ons, such as baggage allowance and seat selection. If the travel fund is not used within one (1) year, passengers can instead apply for a full refund.
Full Refund
Finally, if you would opt to receive a full refund, the processing of such requests will begin on May 18, 2020, should the ECQ be lifted and regular work schedules resume. However, due to the unprecedented volume of requests for refunds, Cebu Pacific appeals for kind understanding as the process will take as long as three (3) to four (4) billing cycles.
Rebook to any other travel date within one (1) year from the original date of departure, with change (rebooking) fees waived, but fare difference may apply; or opt to convert full cost of the ticket to a Travel Fund, which is now valid for one (1) year! This allows you to decide and book your travel within a year for flights as far as one year ahead–gives everyJuan added peace of mind in these unprecedented times.
Flights can be easily managed online via the “Manage Booking” portal in the Cebu Pacific website: http://bit.ly/CEBmanageflight. Customers who booked through a travel agent should contact their agent for assistance. For more information on CEB’s policies, please read here: bit.ly/CEBCOVID-19FAQ.
