In today’s fast-paced business environment, adapting quickly, sharing innovative ideas, and taking calculated risks are key to success. However, how many employees truly feel empowered to speak up in the workplace? Research highlights psychological safety as the essential factor in fostering open communication. A study by the Center for Creative Leadership of nearly 300 leaders over 2.5 years found that teams with higher psychological safety perform better and experience fewer conflicts.
Psychological safety in the workplace means creating an environment where team members feel safe to share their ideas and opinions, even dissenting ones, and admit mistakes without fear of negative consequences. Companies that prioritize this principle cultivate a culture of trust and openness, leading to more engaged and productive employees. TELUS Digital Philippines, a leader in AI-powered customer experience and business process solutions, exemplifies this by placing psychological safety at the core of its culture.
Building a Psychologically Safe Workplace
Psychological safety goes beyond enhancing individual well-being—it shapes employees’ professional identities. It empowers them to be more courageous, honest, and innovative, creating a ripple effect across the organization. This “speak-up culture” improves team dynamics and effectiveness, while also enhancing employee retention.
Investing in Open Communication
TELUS Digital Philippines has fostered a culture that encourages employees to take risks, propose solutions, and continuously develop their skills. This approach creates a productive and fulfilling work environment, which boosts engagement, sparks innovation, and reduces burnout. As one employee shared, “I always feel safe to share my thoughts and express myself. I’m also given the opportunity to develop a better career path.”
This environment allows team members to take calculated risks, experiment with new ideas, and offer unique perspectives. In turn, TELUS Digital Philippines nurtures a culture of passion and ownership, where pushing boundaries is celebrated.
The company’s commitment to open communication ensures that every voice is heard and valued, fostering a growth mindset. This approach helps team members become more adaptable, creative, and forward-thinking—qualities essential for success in today’s ever-changing business landscape.
Investing in Programs for Growth
TELUS Digital Philippines further supports its commitment to psychological safety through various programs and initiatives, including coaching, pulse surveys, and leadership development training. These tools provide continuous opportunities for feedback and growth, ensuring psychological safety remains integral to the company culture. As a result, psychological safety contributes to tangible benefits for both employees and the company.
In a recent survey, Senior Customer Care Representative Jasmine Ordoñez shared: “At TELUS Digital Philippines, I truly feel valued and supported. The company prioritizes work-life balance, offering programs that promote physical and mental well-being. Management recognizes our hard work with thoughtful rewards and incentives, which motivates me to give my best every day. The strong sense of community, with managers who genuinely listen and offer guidance, creates a positive and collaborative environment. It’s not just about getting the job done—it’s about growing together and supporting each other along the way.”
The company’s annual employee engagement survey further underscores its dedication to psychological safety. The anonymous survey allows employees to share feedback on topics such as psychological safety, team dynamics, and work-life balance. Leadership uses this feedback to create action plans that enhance the overall employee experience.
Empowering Growth Through Coaching
TELUS Digital Philippines’ Brilliant Coaching program strengthens psychological safety by equipping leaders with the skills to support their teams’ growth and development. Through the “Ready, Set, Coach” program, new leaders learn foundational mentoring skills, which are further developed through weekly coaching sessions and monthly “coach-the-coach” triads.
This approach focuses on key performance indicators, values, best practices, and skills mapping to achieve measurable results. Tools like the Boost Plan enable leaders to collaborate with team members to create action plans, track progress, and offer feedback. Regular Coaching Check-ins ensure ongoing, meaningful development conversations. Leaders are also equipped to help team members develop competencies aligned with the TELUS Digital Competency Framework, which outlines the skills, behaviors, and knowledge necessary for success.
A Culture of Psychological Safety and Growth
By prioritizing psychological safety and a growth mindset, TELUS Digital Philippines creates a fulfilling work environment that invests in employees’ long-term success. Choosing a company that values these principles is a crucial step in building a rewarding and fulfilling career. The company’s commitment to these values ensures both individual and organizational growth.
