Upholds its core focus of delivering value with uncompromised safety, service, and innovation-driven customer experience
AirAsia has been recognized as the World’s Best Low-Cost Airline at the Skytrax World Airline Awards 2024, marking an unprecedented 15th consecutive win. This remarkable achievement is driven by AirAsia’s relentless pursuit of innovation and value creation within the low-cost carrier segment.
AirAsia’s journey began in 2001 when Tony Fernandes and Kamarudin Meranun acquired a struggling airline with just two aircraft and 200 staff. Today, it has grown into the fourth largest airline in Asia, boasting over 200 aircraft and 21,000 staff across Malaysia, Thailand, Indonesia, the Philippines, Cambodia, and beyond. With a mission to redefine air travel in ASEAN by providing affordability, inclusivity, and accessibility, AirAsia has been a pioneer in enhancing regional connectivity and revitalizing tourism. Recently, AirAsia Group launched its fifth airline, AirAsia Cambodia, further demonstrating its growth and resilience.
At the award ceremony in London on Monday, Capital A CEO Tony Fernandes stated: “Skytrax champions global standards for airline quality and excellence, and we are thrilled to have met this benchmark for the 15th consecutive year. I can’t think of any other company that has achieved such a winning streak, and we are very proud of it. Our guests mean the world to us, and their continued support is truly invigorating. We look forward to serving many millions more this year, providing high quality at the best cost.”
AirAsia’s commitment to enhancing the guest experience is bolstered by its world-class safety standards and ongoing operational improvements. The airline’s robust ecosystem supports various aspects of its business, including engineering services, in-flight catering, cargo and logistics, and ground operations.
Leveraging its 23-year track record of disruptive multi-hub operations in Asia, AirAsia continues to improve customer experience through ongoing enhancements in booking and journey touchpoints, as well as innovative ancillary services. The reactivation of its fleet and the delivery of new aircraft in the coming months will enable AirAsia to explore new destinations, potentially expanding routes across Africa and Europe.
Tony Fernandes dedicated this award to AirAsia Allstars and its loyal guests, saying: “AirAsia is made up of thousands of dreamers, all working towards the single vision of ensuring that everybody can fly. Since our inception, AirAsia has strived to be ahead of the curve, redefining and democratizing access to air travel. This fantastic accolade is a tribute to our 21,000 Allstars and our 800 million guests, who have continued to support us despite the many challenges we’ve faced over the last few years. We acknowledge the challenges as we continue to rebuild from the worst crisis in aviation history, but today we’ve emerged stronger. Travel is back, the sky’s the limit, and we are hard at work to be even bigger and better than ever. See you on board soon!”
Edward Plaisted, CEO of Skytrax, remarked: “We congratulate AirAsia on this outstanding recognition at the 2024 World Airline Awards. Being named both the World’s Best Low-Cost Airline and the Best Low-Cost Airline in Asia for a record fifteenth time is a true reflection of their dedication to providing quality, affordable travel options to customers throughout Asia. This is a highly competitive and fast-growing market for low-cost airlines, further underscoring AirAsia’s success.”
The Skytrax World Airline Awards, known as the Oscars of the aviation industry, are determined by millions of international travelers. As a global benchmark of airline quality and excellence, the final award results include more than 325 airlines, with AirAsia emerging as the top in its category. Over 100 customer nationalities participated in the 2023/2024 online survey, with 21.42 million eligible entries counted from September 2023 to May 2024, during which AirAsia steadily increased its network to over 130 destinations.
