In anticipation of the surge in travel during Holy Week, AirAsia Philippines is preparing to welcome an estimated 100,000 guests traveling to destinations beyond Metro Manila. As excitement mounts for this cultural celebration, the airline is reaffirming its commitment to safety and readiness through its #AlwaysREADY ngayong Semana Santa campaign.
AirAsia has implemented a comprehensive set of guidelines to prevent incidents involving unauthorized electronic devices. With “Safety #1” as one of its core values, the airline showcased its expertise in managing such in-flight emergencies through a fire drill.
During the fire drill scenario, AirAsia Cabin Crew swiftly extinguished a fire caused by a power bank explosion using a fire extinguisher. They then securely placed the device inside a fire containment bag, doused it with water, and stored it in the aft lavatory.
As the world’s best low-cost airline, AirAsia conducts annual fire drill training for its flight crew to ensure their competency and preparedness.
Ricky Isla, CEO of AirAsia Philippines, remarked, “We take pride in our highly skilled crew who prioritize the safety and comfort of our guests, whether it’s during peak travel seasons or off-peak periods. However, ensuring safety requires collaboration between our team and our guests. As Filipinos embark on their travels during this time, we urge everyone to remain vigilant and cooperative in adhering to safety guidelines.”
Following the drill, Isla personally inspected check-in counters to ensure operational efficiency and readiness. He emphasized that all counters are fully operational, with additional manpower and standby teams deployed to accommodate the expected influx of tourists during this period.
In addition to safety measures, the airline is dedicated to enhancing the customer experience by partnering with Locally PH. Hundreds of Locally products have been distributed to guests, adding a refreshing touch to their journeys.
Furthermore, a dedicated customer help desk has been established to provide additional assistance to travelers with rebooking and flight change concerns.
The World’s Best Low-Cost Airline also reiterated to its guests that the complimentary 7KG hand-carry baggage allowance should only comprise a small bag (measuring 22 x 14 x 4 inches) and/or a laptop bag or handbag. Additionally, the airline recommends pre-booking up to 14KG of cabin baggage should guests require additional space for their belongings.
Guests are encouraged to stay updated on travel information by visiting AirAsia’s official social media platforms on Facebook, Twitter, Instagram, and TikTok. For legitimate flight bookings, discounts, and other travel needs, guests are advised to download the AirAsia mobile app on iOS and Android devices or visit www.airasia.com.
