Baker J is revolutionizing the pastry and coffee shop experience with its infusion of delightful and creative flavors, reminiscent of the casual and comfortable atmosphere found in Parisian cafés that brim with life and offer exceptional food.
Following its successful ventures at Chroma Hospitality’s hotels, including Crimson Hotel Alabang, Quest Hotel Clark, Quest Hotel Tagaytay, and Timberland Resort San Mateo Rizal, Baker J proudly unveils its inaugural standalone branch in the vibrant Bonifacio Global City.
In collaboration with Filinvest’s innovation arm, F(DEV), the Baker J team has reimagined back-end operations, ensuring seamless management to allocate more resources toward crafting outstanding customer experiences.
Expressing enthusiasm about the partnership between Chroma Hospitality and F(DEV), Francis Gotianun, First Senior Vice President of Filinvest Hospitality, representing Filinvest Group’s F&B Transformation and Baker J, remarked, “This pilot eProcurement solution simplifies scaling up our F&B business. Now, Baker J can channel its focus into delivering the finest culinary creations to customers at their full potential.”
Innovation behind the scenes
Recognizing the critical need for efficiency in every F&B business, Baker J was meticulously crafted to operate as a customer-centric machine, seamlessly handling processes from ingredient procurement to product creation and payment acceptance.
In the months preceding its grand opening, Baker J collaborated with Chroma Hospitality Inc., its management company, and F(DEV), the innovation arm of Filinvest Group, to digitally design and implement a state-of-the-art F&B operating platform. Coinciding with the launch of Baker J’s BGC store is the introduction of a cutting-edge e-procurement and supply chain tech solution, simplifying and enhancing the entire procurement experience.
Previously burdened by intricate manual processes, paper-based activities, multiple systems, and disjointed workflows, Chroma’s purchasing team now efficiently manages all procurement and supply chain-related tasks through a unified dashboard. This includes streamlined tracking of supply quality and supplier performance, even with a diverse base of suppliers. The MVP of Baker J’s enterprise-grade platform was successfully developed in just three months, perfectly aligning with the new store opening.
Xavier Marzan, CEO of F(DEV), emphasizes, “We’ve equipped Chroma and Baker J with new capabilities by collaboratively creating an entirely new operating experience, ensuring seamless integration of diverse systems for the ultimate customer experience. This is just the beginning; our aim is to extend this innovative experience across the conglomerate and beyond, ensuring that these companies lead in a rapidly advancing digital future.”
Baker J’s procurement solution offers a user-friendly experience akin to online shopping, featuring a sleek, modern interface. The platform’s modular, data-driven architecture incorporates proprietary data and AI algorithms for precise procurement modeling and forecasting. As a result, Chroma’s leadership gains enhanced operational visibility and leverages data-driven decision-making, significantly improving the speed and quality of operations, with customer satisfaction at the forefront.
F(DEV) stands at the forefront of Filinvest Group’s transformation in this digital decade, driving innovation across real estate, townships, banking, hospitality, and energy and utilities. With an unwavering commitment, F(DEV) empowers these businesses to evolve into thriving digital enterprises, steering the country towards a brighter and more innovative future, particularly addressing the needs of underserved segments in the Philippines.
For a deeper dive into their world of innovation, visit www.teamf.dev and catch their latest adventures on TikTok @fdevfilinvest, where tech meets the trend!
