Keeping its promise to continuously innovate its services, leading fiber internet services provider Converge ICT Solutions Inc., together with its marketing services provider, Myriad Real Properties Unlimited, Inc, on October 22, 2021 unveiled the Fiber Fast Lane – consisting of the Park N’ Apply facility, and its first ‘Drive-Thru’ payment avenue – in its flagship business center in Greenhills.
This ensures quick and efficient line application while limiting contact between subscribers and service personnel.
In line with the goal of Converge to Go Deep in Luzon – further expanding its reach in existing markets – it fast-tracked the rollout of several business centers this month, key among them an innovative new branch in Greenhills, San Juan City.
“This is a novel way for us to serve the rising customer demand in a fast, efficient, and more importantly, safer manner. With the Park N’ Apply facility, you can apply for a Converge line in just a few minutes in a virtually contactless manner,” said Converge CEO Dennis Anthony Uy.
A customer can apply for a Converge broadband line in three steps:
- A customer may roll in and transact with a business center officer in the Park ‘N Apply slot, where he will be given a menu of broadband plans and services. Upon choosing, the officer will check necessary requirements.
- The customer may then fill out an application form. The business center officer will validate the area serviceability and application details, after which the application is considered in-process and the customer may exit.
- The business center will email a confirmation of the subscription and the schedule of installation.
These quick and convenient facilities complement the standard application and payment processes done inside the business center.
“For our customers who still want to talk to our customer service representatives, they can also walk-in to the company’s newest full service business center. Every Converge business center offers sales, payment, and after-sales services, plus a self-service payment kiosk to limit contact,” said Converge Chief Operations Officer Jesus Romero.
The Greenhills Business Center will soon make available its drive-thru payment avenue for easier, on-the-go bills payment.
“We fully support Converge’s commitment to serve more and more Filipinos through innovation and service improvements such as this unique drive-thru business center that will provide customers with ease and convenience in their transactions,” said Myriad General Manager William Sia.
The 2-storey business center in Connecticut Avenue, within the Greenhills shopping district is equipped with the standard health and sanitation equipment such as a thermal scanner and alcohol stations.
Converge began increasing its business centers starting 2020 to meet the surge in demand from both residential and enterprise customers. For more information on broadband plans and offerings, go to convergeict.com.
Photos and Quotes:
Converge, with the support of San Juan local government and a former cabinet member, opened its first multi-channel and multi-experience business center in San Juan on 22 October 2021.
(L-R) Barangay Captain Alan Yam, Former DICT Secretary Gregorio Honasan, Converge CEO and Co-Founder Dennis Anthony Uy, San Juan City Mayor Francis Zamora, Converge COO Jesus Romero and Converge President and Co-Founder Maria Grace Y. Uy
Special guests deliver messages of support during the Converge Greenhills Business Center opening.
Quotes:
“Our battle cry for the future is to make sure we serve more underserved areas especially as connectivity is a right of every Filipino, regardless of economic status. This is crucial especially to the young generation. We will continue to forge partnerships that will allow Converge to bring digital transformation to the public sector as well as for consumers, SMEs and Enterprise customers.”
- Converge CEO and Co-Founder Dennis Anthony Uy
“We all have seen how Converge has changed the game in terms of fiber optic internet connection and San Juan benefits from this. Lahat ng tahanan ng public school students ng San Juan ay may kanya kanyang modem for fiber internet connection, for online education.”
- San Juan City Mayor Francis Zamora
“Historic ang pag-establish nitong Converge business center because this involves connectivity. Connectivity through ICT is the future. Mag-Converge tayo. Let’s all help each other. Let’s all continue to work hard to connect the smallest, the farthest, and the poorest areas.” Former Secretary of the Department of Information & Communication Technology Gregorio Honasan
“For Converge, everything we do is about our customers. We have always looked at how they want to be served, and we’re aware of the changes brought about by the pandemic. So we launched our first permanent, multi-channel, multi-experience business center. We want to serve our customers the way they want to be served: Some of them want to talk to an agent so we have our business center officers, some want self-service so we have a device for that, and some prefer to stay inside their vehicles, so there’s a drive-thru. If customers also prefer to validate their transaction there’s Park N’ Apply. This is in line with the goal to serve our customers better.” Jesus C. Romero, Converge Chief Operations Officer
