With Microsoft Technology, Inspiro quickly transformed to empower employees and continue providing the highest standard of service
Inspiro, the outsourcing specialist, recently joined hands with Microsoft to integrate cloud-based desktop services and servers into its operations, providing their remote workforce with innovative tools to continue delivering excellent customer service throughout the pandemic.
With COVID-19, the company was faced with the urgent need of enabling their existing employees to work remotely.
After evaluating viable scenarios and providers in the market, Inspiro opted to engage Microsoft and their Windows Virtual Desktop (WVD) solution, a Microsoft Azure-based remote desktop to enhance operational capacity. In addition, they also chose Microsoft Teams for employee communication, collaboration, and engagement.
Inspiro chose Microsoft after a three-month evaluation of available cloud providers due to the ease of provisioning, operation, and DaaS maintenance. Microsoft also provided Teams training and support to Inspiro employees to strengthen remote collaboration”, added Mistal.
“Training was an insightful discussion as it led to a deep dive on how Teams can help in the day-to-day tasks, organizing meetings, and conducting training, among many others,” said Rom Saldivar, Senior Manager for IT Operations.
Since adopting these solutions, Inspiro has enjoyed a successful deployment with approximately 1,900 Windows Virtual Desktop machines provisioned for its agents in the Philippines and the United States. In addition to DaaS and Microsoft Teams, the company is currently looking at other opportunities to streamline operations using Microsoft’s different toolsets.
